Sureserve take part in The Social Housing Roundtable

Andrew Tod, Head of Net Zero Carbon at Sureserve was on the panel at the latest Social Housing Roundtable. It saw a diverse group of engaged tenants, housing professionals, and sustainability advocates, brought together to discuss critical topics surrounding energy efficiency, housing retrofits, and tenant concerns. The session highlighted various challenges, proposed solutions, and key areas for future focus.

Tenant Engagement and the Need for Informed Decision-Making

Many participants spoke about the importance of having informed tenants, with one attendee coining the term "NIT" (Nationally Informed Tenant) to describe the growing movement of residents seeking better knowledge about their housing conditions and rights. This sentiment underscored the need for transparency and education regarding property upgrades and sustainability efforts.

Heat Pumps and Solar Panels

The discussion on air source heat pumps (ASHPs) sparked debate. While some found them beneficial when used correctly, providing them with warm homes with lower bills, others reported skyrocketing energy bills and poor installation practices. A common theme emerged: the success of ASHPs depends on adequate insulation, correct installation, and proper tenant guidance. There were calls for landlords to issue updated Energy Performance Certificates (EPCs) and provide more support in using new heating technologies, particularly around the differences in use compared to their old heating systems.

Several participants advocated for the mandatory installation of solar panels on both new and existing homes, arguing that solar energy could help reduce long-term costs.

The Importance of a Holistic Approach to Retrofits

A significant takeaway from the online roundtable was the necessity for a whole-building approach when implementing retrofit measures. Piecemeal upgrades, such as installing heat pumps without first ensuring proper insulation, were flagged as ineffective and costly. Experts emphasised that quality of application, rather than just the technology itself, is key to success.

Concerns About Rising Energy Costs and Infrastructure

Many tenants expressed frustration over rising energy costs, with some questioning why electricity remains more expensive than gas. The need to decouple electricity pricing from gas rates was highlighted as a potential way to encourage greater adoption of electric heating systems. Additionally, concerns were raised about financial standing charges and their impact on affordability.

Tenant Well-being and Housing Conditions

The session also touched on the poor conditions some tenants face when moving into new homes, with reports of damp, mould, and inadequate heating. Attendees stressed that housing associations need to be more proactive in addressing these issues and prioritising tenant well-being.

Skills and Workforce Challenges

Looking ahead, there was concern about the availability of skilled workers to carry out necessary energy efficiency improvements. Some suggested that housing associations and contractors could play a role in training younger generations by offering work experience opportunities, particularly for under-16s.

Next Steps and Future Discussions

The online roundtable concluded with a strong call for continued discussions on these pressing housing issues. Many participants expressed interest in future sessions focusing on practical solutions, tenant education, and policy advocacy.

We appreciate the insights shared by all attendees and look forward to continuing these important conversations.