Support for Residents

Sureserve working for you

Sharing tools and knowledge you need to feel safe, informed, and empowered in your home.

Top tips to stay safe and warm at home

At Sureserve, we want you the residents, and your families to have the knowledge to be safe and warm in your home.

Know the emergency procedure.

If you smell gas or suspect immediate danger, make sure you familiarise yourself with the emergency procedure and contact the relevant number for your UK region.

Use appliances only for their intended purpose.

Don't be tempted to use them for something they weren't meant for (e.g using a gas cooker to heat a room).

Check gas appliances for warning signs.

e.g. lazy yellow flames instead of crisp blue ones, black marks or stains on or around the appliance and too much condensation in the room.

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WhatsApp support

Get in touch with Sureserve Compliance quickly and conveniently through WhatsApp – we're here to help.

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Do you know the signs of carbon monoxide poisoning? Headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.

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Helpful video hints and tips

We want to ensure you are as comfortable as possible in your own home. These videos talk you through some common issues you may come across with your heating or hot water. Can't find what you are looking for? Visit our YouTube channel for further videos.

Always remember, if you are unsure on anything, please get in contact with us.

What to do if your combi boiler has no hot water.

This video guides you through what to do if your combi boiler has not hot water.

What to do if your combi boiler has no heating.

Watch this video to guide you through what to do if your combi boiler has no heating.

What to do if you have no hot water from a regular boiler.

Is your regular boiler not producing hot water? This video will talk you through next steps.

What to do if your system boiler has no hot water.

Watch this short video on next steps for your system boiler that has no hot water.

How to solve radiator issues.

Watch our tips on how to solve common radiators issues.

Got a frozen condensate pipe?

Watch this video on tips on how to get your boiler working again if your condensate pipe is frozen.

Contact Us

We're always here to help, whether you have a question, need assistance, or want to share your feedback. Your thoughts matter to us, and we're just a message away. If you smell gas, please call the National Gas Emergency Service on 0800 111 999.

Get in touch