Support for Residents
Sureserve working for you
Sharing tools and knowledge you need to feel safe, informed, and empowered in your home.
To manage your appointment or book online use the button below.
We are here to help
Get in contact with your local Sureserve Compliance team quickly and conveniently via live chat or WhatsApp.
Contact your local Sureserve service
How to verify our team at your door
Your safety is our priority. When a Sureserve team member visits, they will carry an official ID badge like the one shown.
What to Check:
ID Badge Details: Name, position, unique ID number, expiry date, and a photo. Sureserve logo and company address.
Ensure the office listed on the badge matches one of our official locations. View our offices here.
Need Help?
If you’re unsure, call your local office (details on our offices page) or contact us for confirmation.
For your safety, do not allow entry if the badge doesn't match these guidelines.
FAQs
We have a number of helpful videos below and on our YouTube channel or you can use the WhatsApp and live chat options at the top of this page to contact us. You can also use our contact us page.
If you feel cool areas on your radiators, this may indicate trapped air inside the radiator. Bleeding should resolve this issue. You can read our step by step guide here.
You can log into your account here and manage your appointment.
Retrofit, in the context of energy efficiency, is making changes to existing buildings so that carbon emissions as well as energy consumption are reduced. You can read our full article here.
There are many steps when having solar panels installed on your roof. Our guide talks you through what to expect when our engineers arrive at your home.
Contact Us
We're always here to help, whether you have a question, need assistance, or want to share your feedback. Your thoughts matter to us, and we're just a message away. If you smell gas, please call the National Gas Emergency Service on 0800 111 999.