Health and Safety

Safety

Safety isn’t just a priority, it’s a core value that guides everything we do. As a trusted partner in compliance and energy services, we are committed to ensuring the well-being of our team, clients, and the communities we serve.

Protecting our people, clients and residents

Employee safety

We provide ongoing safety training, personal protective equipment (PPE), and conduct regular safety audits to maintain a secure working environment.

Resident well-being

When working in homes and businesses, we take every precaution to ensure minimal disruption and maximum safety for residents.

Risk assessments

Before starting any project, we conduct thorough risk assessments to identify and address potential hazards proactively.

Safety Starts with a Pause

At Sureserve, safety isn’t just a priority, it’s a core value. It guides how we work, how we look out for one another, and how we serve the communities who depend on us every day.

That’s why we’re proud to launch of our STOP Campaign.

STOP. THINK. OBSERVE. PROCEED.

This initiative empowers every member of our team to take ownership of safety by making smart, proactive decisions whenever something changes on the job. Whether it’s a shift in the task or the environment, we’re encouraging everyone to pause and reassess.

What wasn’t a risk 30 seconds ago could be one now.

Here’s how we’re making safety second nature:

Stop - When something changes, pause and consider what new controls might be needed
Think - About the current environment and any potential risks
Observe - Hazards around you and your colleagues
Proceed - Only when it’s genuinely safe to do so

Sometimes, it’s about small, sensible adjustments. Other times, it’s about having the confidence to stop, reassess, and ask for help.

Making Safety Practical and Accessible

To support the STOP Campaign, we’re rolling out a range of tools and resources for our employees:

A streamlined online system for reporting near misses and accidents
QR code keyrings for every engineer, plus QR posters in every office for instant access
Training videos and clear, easy-to-follow guidance documents
Monthly Toolbox Talks to keep safety front of mind

We’re also proud to be working with ROSPA (Royal Society for the Prevention of Accidents), who are lending their expertise to help shape and strengthen our campaign.

We operate in full compliance with all industry regulations. Our team undergoes regular training to stay up to date with the latest safety practices, ensuring that every job is completed to the highest standard of safety and quality.

Our Commitment to Safety

We understand the importance of maintaining the highest safety standards. Our policies, procedures, and training programs are designed to mitigate risks and promote a culture of safety at every level of our operations. Whether we’re installing heating systems, conducting energy efficiency assessments, or carrying out routine maintenance, we adhere to strict safety protocols to protect both our employees and residents.

Get in touch

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Want to know more about Sureserve's health and safety? Contact us today.