100% Compliance Achieved

Achieving 100% Compliance for the City of Lincoln Council

Scope of Work

Aaron Services, part of Sureserve, deliver comprehensive servicing, maintenance, repairs, and installations (both planned and reactive) across more than 8,000 domestic and commercial properties for the City of Lincoln Council. Work encompasses a wide range of systems, including gas, oil, solid fuel, electric, and renewable heating and hot water systems. Annually, over 500 installations are completed.

14 Years of Partnership

Since 2006, a strong and collaborative partnership has been built with the City of Lincoln Council, marked by mutual satisfaction and success. A relationship further strengthened by our shared offices at the City of Lincoln Council’s Hamilton House premises.

Recognition and Awards

Work with the City of Lincoln Council has garnered national recognition:

• Morgan Lamberts Award: Best Performing Client and Service Provider 2018
• Corgi Awards Finalists: Partnership and Collaboration of the Year 2019
• H&V News Award Finalists: Collaboration of the Year 2020

Exceptional Service Delivery

Aaron Services, part of Sureserve in-house team is committed to maintaining exceptional performance standards. Operating on a 24/7/365 rota, the team is highly responsive and adaptable, ensuring the requirements of City of Lincoln Council’s needs are met. Sureserve's experienced gas service, maintenance, and installation operatives are supported by skilled electricians and multi-trade professionals. Residents benefit from a dedicated Resident Liaison Officer and round-the-clock call center, providing a reliable local point of contact.

Innovative Technology and Quality Management

Sureserve's expert ICT technicians have developed a secure, real-time, two-way ICT interface between Sureserves and the City of Lincoln Council's, enabling precise contract monitoring and transparent reporting. The team adheres to accredited management systems, including ISO9001 Quality, ISO14001 Environmental, ISO50001 Energy, ISO45001 Health and Safety, and the Tpas resident engagement quality mark, ensuring a first-class, resident-focused service is always delivered.

Client Testimonial

Graeme Twell, Gas Service Team Leader for the City of Lincoln Council, shared his thoughts on our collaboration:
"Meeting our expectations has been possible thanks to the collaborative work between Aaron and the City of Lincoln Council. The ethos across all levels of personnel is one of progress and a can-do attitude. I take great pride in being part of such a successful partnership, which brings significant benefits to the City of Lincoln Council, its residents, and local customers. At the close of the financial year, we achieved 100% compliance for LGSR and EICR across all our properties, a goal made possible by Aaron’s dedication and hard work."