Build Services
Voids, repairs, planned works and retrofit for social landlords
Who we are
Sureserve Build Services delivers planned investment, refurbishment, retrofit and property improvement programmes for housing associations, local authorities and public sector organisations. We work alongside your DLO, or as back-up capacity across every workstream, so you have one partner to call on when demand peaks or resources are stretched.
Over 900
empty homes refurbished this year to date
Over 95%
resident satisfaction
The problems we solve
Void loss. We deliver end-to-end void works, from repairs and redecoration to full refurbishment, that return homes to a safe, lettable standard quickly. The result is faster re-lets, improved asset performance and a better start for incoming residents.
Repeat visits. Stocked vans, skilled operatives and Perfect Day Scheduling mean more jobs fixed first time. That brings fewer recalls, lower cost per job and less disruption.
No-access appointments. Find My Engineer gives residents real-time appointment tracking, backed by clear, accessible communications. More doors open, and programmes stay on track.
One partner across every workstream. Voids, repairs, planned works and adaptations come from a single contractor, so there’s no managing multiple subcontractors around your DLO.
Alongside your DLO, or as back-up. We work alongside your direct labour organisation, or provide surge and overflow capacity across any workstream when demand peaks, backlogs build or resources are stretched.
What we offer
Void Refurbishment
End-to-end void works, from minor works to full refurbishment, including kitchens, bathrooms, electrics, flooring and damp remediation. The result is shorter void periods, lower rent loss and homes ready for re-let.
Reactive Repairs
Emergency, urgent and routine repairs completed within your target response times. Intelligent scheduling and stocked vans mean faster resolution and fewer recalls.
Damp & Mould Remediation
Surveys, ventilation upgrades and remedial works that fix the cause, not the symptom. We help you meet Awaab’s Law timescales and stop issues coming back.
Kitchens & Bathrooms
Planned replacement programmes in occupied homes, from resident consultation and choice through to installation and aftercare. The work improves living standards and protects asset value.
Decarbonisation & Retrofit
Fabric-first and whole-house retrofit, including insulation, ventilation and renewable technologies. Homes end up warmer, cheaper to run and closer to EPC C.
Legal Disrepair
Inspections, schedules of works and remedial works that resolve claims quickly. This reduces legal exposure and the risk of repeat claims.
Aids & Adaptations
Wet rooms, level-access showers, ramps and accessible kitchens, delivered to occupational therapist recommendations. Residents can live safely and independently at home.
Our success stories
Trusted partners
Our portfolio of work carried out for our clients, showcases the work we deliver across the gas sector. Additionally, we support data updates for residents, ensuring tailored and responsive service to better meet the needs of those living in social housing.
Who we work with
Get in touch
Want to learn more about how Sureserve can support your stock's build needs? Contact us today.
